Security Guard Services Proposal for Grand Rapids Housing Commission

The Grey Dog Security Story

Welcome to Grey Dog Security, where safety meets service. We take pride not only in securing properties but also in building lasting relationships with our partners and communities. Our mission is rooted in service, trust, and community well-being — values that align perfectly with the work of the Grand Rapids Housing Commission (GRHC).

At Grey Dog Security, community involvement is at the core of who we are. We view every assignment as an opportunity to contribute to the safety, stability, and dignity of those we serve. Through on-site presence, outreach programs, and collaborative training, our guards don’t simply watch over properties — they become part of the neighborhood.

We understand that true security is about more than protection; it’s about partnership and peace of mind. Our team of highly trained professionals works closely with property management staff, residents, and community organizations to foster a safer, more connected environment.

Together, we aim to support GRHC’s mission of providing affordable housing opportunities that strengthen individuals, families, and the community.

Property Management Security

Fostering a Safe Environment

Unarmed Grey Dog Security guards play a crucial role in ensuring that GRHC’s residential properties remain safe, welcoming, and well-managed. Our guards support the safety of residents and staff through visibility, professionalism, and rapid response.

From routine patrols to conflict de-escalation and incident prevention, our team ensures each property remains secure. We will collaborate with GRHC’s management to identify potential risks, improve site protocols, and promote tenant trust through a consistent, friendly presence.

Developing Relationships with Management and Tenants

Grey Dog Security guards foster a sense of community by building respectful and positive relationships with tenants and staff. Our approachable, attentive guards help residents feel comfortable and valued.
By learning residents’ names, assisting with day-to-day concerns, and addressing issues such as noise complaints or access problems, our team creates an atmosphere of reliability and compassion.

We understand that housing communities thrive when residents feel secure and respected — that’s why we go beyond security duties to promote open communication, build rapport, and support the overall well-being of every individual on site.

Community Centered Security Services

Grey Dog Security’s approach is deeply rooted in community connection. Our team members regularly participate in neighborhood activities and engage with residents to encourage safety awareness. We collaborate closely with property managers, local law enforcement, and service partners to ensure that every security measure also reinforces a sense of belonging.

Through our proactive, approachable style, we create spaces where residents feel seen, heard, and protected — contributing to safer, more cohesive communities that align with GRHC’s vision for inclusive housing.

Crisis Prevention Institute (CPI) Training

Grey Dog Security guards undergo Crisis Prevention Institute (CPI) training, empowering them with techniques for de-escalating volatile situations calmly and respectfully.
This training focuses on early intervention, communication, and non-violent strategies to prevent harm and reduce conflict.

By equipping guards with empathy-driven skills, CPI training ensures that every encounter — whether with residents, visitors, or staff — is handled with patience, professionalism, and respect.
Our next CPI session is scheduled for late November, reflecting our ongoing commitment to continued education and preparedness.

Paylocity Time Management and Reporting Technology

We utilize Paylocity, a comprehensive cloud-based time management and reporting system, to maintain real-time oversight and accountability across all properties.

This platform allows guards to clock in securely, record incidents, and share updates instantly with management teams. Supervisors and managers use these reports during regular site visits, ensuring consistent performance, adherence to GRHC protocols, and prompt communication regarding security matters.

The result is a transparent, reliable system that strengthens trust and operational efficiency.

Ransom Tower Apartments

Located at 50 Ransom Avenue NE, Ransom Tower Apartments supports GRHC’s mission to provide safe, comfortable, and affordable housing for seniors aged 62 and older. Conveniently situated near downtown Grand Rapids, the property offers 153 one-bedroom units, each designed for accessibility and ease of living. Eligible residents receive a federal rental subsidy, ensuring rent does not exceed 30 percent of their adjusted monthly income. Ransom Tower’s proximity to cultural and recreational amenities, along with on-site support and services, creates a secure and engaging environment for older adults seeking independence and community.

Grey Dog Security proposes a safety program for Ransom Tower Apartments that prioritizes resident well-being, access control, and community engagement. Our security professionals will maintain a visible, welcoming presence to ensure residents feel safe while preserving the property’s friendly, neighborly atmosphere.

Working closely with GRHC’s on-site team, we will:

• Monitor public and shared areas with an emphasis on visibility and prevention
• Support emergency readiness and resident safety protocols
• Conduct routine safety checks and coordinate with management on any concerns

All assigned guards will complete Crisis Prevention Institute (CPI) training and Basic Life Saving / Stop the Bleed certification to ensure preparedness for medical and behavioral emergencies. Through this partnership, Grey Dog Security aims to foster a secure, respectful environment where seniors can live confidently and comfortably.

Valued Partners

Testimonials

what others are saying

I wanted to send a quick email to let you know how amazing both Rachel and Dan were last week. Rachel was on site during a trick or treating event where we had hundreds of kids around the center (which was a bit more chaotic than a typical Saturday) and Dan responded to an incident at one of our retailers where he quickly responded and deescalated the situation, ensuring the safety of our store employees and customers. Grey Dog has been an amazing partner to work with and I look forward to working with you all again in the future.

Thanks again.

Kristy

General Manager / Operations Director, Tanger Outlets

Security Guard Hourly Rates

Standard

Unarmed Rate

$27/hr

Supervisor

$29/hr

Holiday

Unarmed Rate

$54/hr

Supervisor

$58/hr