Security Guard Services Proposal for Grand Rapids Housing Commission

The Grey Dog Security Story

Welcome to Grey Dog Security, where safety meets service. We take pride not only in securing properties but also in building lasting relationships with our partners and communities. Our mission is rooted in service, trust, and community well-being — values that align perfectly with the work of the Grand Rapids Housing Commission (GRHC).

At Grey Dog Security, community involvement is at the core of who we are. We view every assignment as an opportunity to contribute to the safety, stability, and dignity of those we serve. Through on-site presence, outreach programs, and collaborative training, our guards don’t simply watch over properties — they become part of the neighborhood.

We understand that true security is about more than protection; it’s about partnership and peace of mind. Our team of highly trained professionals works closely with property management staff, residents, and community organizations to foster a safer, more connected environment.

Together, we aim to support GRHC’s mission of providing affordable housing opportunities that strengthen individuals, families, and the community.

Property Management Security

Fostering a Safe Environment

Unarmed Grey Dog Security guards play a crucial role in ensuring that GRHC’s residential properties remain safe, welcoming, and well-managed. Our guards support the safety of residents and staff through visibility, professionalism, and rapid response.

From routine patrols to conflict de-escalation and incident prevention, our team ensures each property remains secure. We will collaborate with GRHC’s management to identify potential risks, improve site protocols, and promote tenant trust through a consistent, friendly presence.

Developing Relationships with Management and Tenants

Grey Dog Security guards foster a sense of community by building respectful and positive relationships with tenants and staff. Our approachable, attentive guards help residents feel comfortable and valued.
By learning residents’ names, assisting with day-to-day concerns, and addressing issues such as noise complaints or access problems, our team creates an atmosphere of reliability and compassion.

We understand that housing communities thrive when residents feel secure and respected — that’s why we go beyond security duties to promote open communication, build rapport, and support the overall well-being of every individual on site.

Community Centered Security Services

Grey Dog Security’s approach is deeply rooted in community connection. Our team members regularly participate in neighborhood activities and engage with residents to encourage safety awareness. We collaborate closely with property managers, local law enforcement, and service partners to ensure that every security measure also reinforces a sense of belonging.

Through our proactive, approachable style, we create spaces where residents feel seen, heard, and protected — contributing to safer, more cohesive communities that align with GRHC’s vision for inclusive housing.

Crisis Prevention Institute (CPI) Training

Grey Dog Security guards undergo Crisis Prevention Institute (CPI) training, empowering them with techniques for de-escalating volatile situations calmly and respectfully.
This training focuses on early intervention, communication, and non-violent strategies to prevent harm and reduce conflict.

By equipping guards with empathy-driven skills, CPI training ensures that every encounter — whether with residents, visitors, or staff — is handled with patience, professionalism, and respect.
Our next CPI session is scheduled for late November, reflecting our ongoing commitment to continued education and preparedness.

Paylocity Time Management and Reporting Technology

We utilize Paylocity, a comprehensive cloud-based time management and reporting system, to maintain real-time oversight and accountability across all properties.

This platform allows guards to clock in securely, record incidents, and share updates instantly with management teams. Supervisors and managers use these reports during regular site visits, ensuring consistent performance, adherence to GRHC protocols, and prompt communication regarding security matters.

The result is a transparent, reliable system that strengthens trust and operational efficiency.

Adams Park Apartments

Located at 1440 Fuller Avenue SE, Adams Park Apartments exemplifies GRHC’s commitment to providing safe, affordable housing for adults aged 18 and older. With 188 units — including one- and two-bedroom apartments — and amenities such as barrier-free access, intercom systems, community spaces, and on-site staff, it serves as a cornerstone of stability and opportunity in the Grand Rapids area.

Grey Dog Security’s tailored approach at Adams Park combines community-focused engagement with proactive operational reliability. Our guards will maintain a visible, reassuring presence that supports residents’ independence while safeguarding shared spaces such as laundry rooms, elevators, and common areas.

We will also coordinate closely with GRHC’s full-time on-site staff to assist with:

• Resident safety and access management
• Crisis prevention and emergency response readiness
• Collaboration with maintenance and service teams to prevent disruptions
• Continuous safety audits during supervisory visits

Through ongoing training — including Basic Life Saving / Stop the Bleed sessions scheduled for early next year — our personnel remain equipped to respond effectively and compassionately.
Adams Park residents deserve not just security, but a sense of belonging and peace of mind — and Grey Dog Security is proud to deliver exactly that.

Valued Partners

Testimonials

what others are saying

I wanted to send a quick email to let you know how amazing both Rachel and Dan were last week. Rachel was on site during a trick or treating event where we had hundreds of kids around the center (which was a bit more chaotic than a typical Saturday) and Dan responded to an incident at one of our retailers where he quickly responded and deescalated the situation, ensuring the safety of our store employees and customers. Grey Dog has been an amazing partner to work with and I look forward to working with you all again in the future.

Thanks again.

Kristy

General Manager / Operations Director, Tanger Outlets

Security Guard Hourly Rates

Standard

Unarmed Rate

$27/hr

Supervisor

$29/hr

Holiday

Unarmed Rate

$54/hr

Supervisor

$58/hr